Letter Jen Palowski, Audi Service Advisor
You did it! My car is home and all seems well. My thanks goes to you Jen for your outstanding work and helping me every step of the way with your unbelievable upbeat, professional, courteous, knowledgeable, proactive, and downright sincere determination. You went above and beyond in every way. I know I have never experienced anyone who cares about what they do and how they do it as much as you.
With many thanks,
Diane
Letter to Dave Sieracki, Audi Service Manager regarding Porsche/Audi Service Advisor Melvin Wilson
Dear Dave,
I couldn't be more pleased with the service you provided. Melvin was especially professional, congeniel and helpful. I'll remember Valley Motors when my lease is up in another year.
Warm regards,
Margot
Letter to Valley Motors Redarding Assistant Audi Service Manager, CLiff Geare
Our service advisor, Cliff Geare, went out of his way to provide us with the best experience we could have expected. He had the insight to realize that because our repair required ordering parts, he provided us with a loaner car to help us with transportation.
He kept us informed and had the car ready and clean when he promised. I might add that Cliff helped my mother with her car service when he worked at a previous employer. She could count on him to provide her with a hassle free experience when she brought her car in for repairs. Now we are able to experience the same level of satisfaction that he provided her.
My wife and I are pleased that Valley Motors has such an accomplished professional in their employment.
Sincerely,
Tom & Karyn
Letter to Dave Sieracki, Porsche/Audi Service Manager regarding Audi Service Advisor Jen Palowski
Dave,
The recent service I received at Valley Motors was sort of a home coming for our Audi Allroad. My son had the car in Winston Salem at Wake Forest for the last six years and as he pursued a bachelors and masters degree. While there the car was serviced at Flow Audi of Winston Salem. When I brought it in to Valley Motors for service I was not quite sure what was due. Jen Palowski took it upon herself to call Flow Motors in Winston Salem to get the maintenance records. She then called me and we discussed the appropriate service. You have to be proud of this level of customer service. I can surely say I have never had a bad experience at Valley Motors or any Audi dealer. You had a solid product, great service, and now that the car has returned home you will definitely be the choice for service.
Thank you for the follow-up and give Jennifer a pat on the back for great service.
Dennis
Letter to Dave Sieracki, Audi Service Manager
Dave,
I just wanted to say thanks for the great service and wonderful people at Valley Motors! It's been great dealing with everyone at Valley Motors and I appreciate all that you have done for me.
Best,
Dana
Letter to Dave Sieracki, Audi Service Manager regarding Porsche/Audi Service Advisor Jen Palowski
Jen Palowski has made my experience with Valley Motors a delight. She was always on top of every question I had and would round up any information that I requested from detail supplements to questions on paint supplies. No matter how confusing the transaction between Valley Motors and Nationwide Insurance was Jen was always knowledgeable about what was going on. I will definitely be recommending Valley Motors to coworkers, friends, and family, from my experience this past month. I am currently starting up my own business and hope to have some employees that will work half as hard as she does in order to get the job done.
William
Response to Audi Survey Regarding, Mel Wilson, Audi Service Advisor
I was very pleased with yesterday's visit. No problem. Service was courteous, prompt, and friendly, and service was completed quickly. Mel was great. Truly an asset to your department. Thanks for everything and see you in 10,000 miles.
John
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